Will I see my company’s accounts and business accounts in George?
At this time, George displays only products intended for natural persons (individuals and entrepreneurs). Accounts for legal persons (companies and corporations) will be made available as part of the new agent model currently under development.
Why do I have to label the payee?
George will place each contact that you send a payment to in the Directory for later use. You’ll then be able to quickly find the payee the next time you need to make a payment and won’t have to fill in all the details again. It’ll also be easier to search your transaction history.
What is the set payment limit in George?
The maximum limit for payments confirmed by SMS code is CZK 200,000 per day and cannot be changed. This limit is the same both for the George computer app and for the George mobile phone app.
How do I change my George login password?
At this time, George login details are the same as SERVIS 24 login details. You can change your password only through SERVIS 24 at www.servis24.cz.
If you already have a new Banking IDentity profile, you can change your password directly in George. Just go to “Settings” and then “Profile”.
How do I log in to George?
At this time, you can log in to George using the same login details as for SERVIS 24, i.e., your client number and password. During the year, we’ll be changing the login method to Banking IDentity. More on the new Banking IDentity
Will SERVIS 24 continue to be offered or will I no longer be able to use it?
SERVIS 24 will still be up and running for some time, but we’re confident that George will bring you on board quickly with its new possibilities. We plan to have all natural persons (individuals) transferred to George by the end of 2018.
Why are you implementing George? I’m happy with SERVIS 24.
We’d like to offer clients services in line with the times. We’re confident that George and its features will satisfy both modest clients and those who expect their bank to provide comprehensive and modern money management services.
Will George allow me to see all the products that I can manage but do not own?
George will allow you to see products you don’t own but that you have multi-channel access to and are designated agent for based on authorisation from their owner. The owner can confirm these new access rights at a branch or directly in George using the online wizard, which will be launched in May 2018. If you’re the owner’s statutory representative (such a child’s guardian), the products will be displayed automatically. If you can’t see them, it means we’re missing some important details, and you’ll need to visit a branch and provide them.
What will it cost me each month?
The George app is free of charge. Transactions are then charged according to the SERVIS 24 pricelist.
Where do I enter the prefix, account number and bank code when submitting a new payment? SERVIS 24 had separate fields for this.
George knows how to differentiate the information automatically. You can therefore enter all the details in one field: “Account Number”. George will let you know if you’ve entered any detail in the wrong format.