Poketka

Convenient payments via mobile phone

Poketka app features

Poketka

Payments via mobile phone

With Poketka you can use your mobile phone just like a payment card to make purchases.

Poketka

Account balances

Keep track of your accounts and payments at all times using your mobile phone.

Poketka

A card for online payments

For when you don’t want to disclose your card details online.

Poketka

Splitting bills

Splitting costs with friends has never been easier.

Poketka

Cashback

Earn savings from your shopping which will be credited direct to your account.

Poketka

Loyalty cards

With Poketka you can have all your loyalty cards together on your mobile phone.

Why you should try Poketka

Poketka

Your phone is always at hand

You can pay quickly and easily with your phone, which is always at hand. Leave your wallet in your pocket.

Poketka

Practical functionality for your convenience

We know that time and convenience are important to you. We’ve created functions for Poketka to make your life easier - and we will continue to add more.

Poketka

Rewards for using Poketka

You’ll receive discounts when using Poketka to make purchases at selected partners. We will send the money you save straight into your account.

How Poketka works

Payments via mobile phone

With Poketka you can use your mobile phone just like a payment card. You can make payments even when there is no signal or internet connection.

Now on Google Play

Account balances

Easily view your account balances and transaction history on your mobile phone.

Now on Google Play

A secure card for the internet

We have the solution for you if you like to shop online but don’t want to disclose your card details. Poketka allows you to create a single-use credit card.

Now on Google Play

Split bills with friends

Splitting bills with friends is now simple and easy. Just send them a payment request. You no longer have to worry about account numbers or withdrawing cash. And it even works with those who don’t already have Poketka.

Now on Google Play

Cashback pays you money

Use Poketka at selected stores to pay for your purchases and you will gain extra savings which we will credit straight into your account.

Now on Google Play

Loyalty cards

Brzy na vaší mobilní obrazovce

Save all your loyalty cards to your mobile phone. They will always be on hand and your wallet won’t weigh down your pocket.

Now on Google Play

What you need to use Poketka

Česká spořitelna

Account

An account at Česká spořitelna.

Karta

Card

An active VISA debit card.

George

George

A login for George or SERVIS 24.

Android

Android

A mobile phone with NFC and Android 4.4 or higher.

Časté dotazy k Poketce

Place the back of your mobile phone up to the payment terminal and hold it there for a while. The location of the NFC antenna on the specific type of mobile phone you have is also a factor (it is usually at the same place as the battery or near the camera). If a mobile phone has a weak NFC antenna the case can interfere with the connection between the phone and the payment terminal.
 

Yes, you can use your phone to pay at all contactless terminals, whether in the Czech Republic or abroad. Roaming does not need to be activated.
 

If you are using the NFC payment feature we recommend removing the sticker, as the payment terminal won’t know which card to read and will signal an error.
 

There’s no need to. NFC has little effect on battery consumption. If your phone screen is off NFC turns itself off automatically.
 

We don’t distinguish between payments made by mobile phone and payments made by credit card. You can see payments made with Poketka directly  in the app itself.
 

The Ultra Power Saver mode turns NFC off, so you can’t use your mobile for payments if it is in this mode. If regular Power Saver mode is on NFC stays on and payments are possible.
 

The limits for payments made by phone are the same as the limits on the plastic card you selected when registering for Poketka. The maximum payment limit with Poketka is CZK 100,000 per day per card. However, whichever limit is the lower of the two will always apply.
 

Yes, it can. 
 

‘Unknown payment status’ is a temporary transaction status. It occurs when the app has communicated successfully with the terminal, but it has not received information from the terminal about whether the payment has been successful (for that we recommend monitoring the terminal for the final transaction status). If the app is offline ‘Unknown payment status’ will be displayed until the app is back online. If the app is online the transaction status should change within a few minutes to ‘Payment successful’ or, if the payment is declined for any reason, to ’Payment declined’. 
 

On some mobiles (e.g., Huawei), you have to unlock the phone, not just activate the screen.
 

Either try the payment again or pay using a standard plastic card.
 

Check your phone settings to see if NFC is enabled and Poketka is set as the default payment app.  Check that the payment card is active. Each new card or any card which has been reissued following expiry will need to be added to Poketka again. Alternatively, if you have not been connected to the internet for an extended period of time, you will need to connect again and reopen the app.
 

No, you cannot. This function is not supported at this time, so it isn’t possible to use Poketka to make cash withdrawals from ATMs.
 

×
George
Česká spořitelna
Bankovnictví budoucnosti.
Stáhnout