If you are not satisfied with the previous settlement of your concern, the Ombudsman of Finanční skupina České spořitelny is available to you:
(for a prompt response to your submission, please include your telephone number, full name and date of birth)
956 717 718 (Mon-Fri 8.30-17.00)
+420 956 717 718 (from abroad for standard telecommunications charges)
Ombudsman Finanční skupiny České spořitelny
140 00 Praha 4
In person: available with prior telephone or written arrangement
For more information on complaints go to this page.