Are you dissatisfied with something?

We're here to help you. We'll try to resolve your inquiries as quickly as possible.

Submit your complaint to us

In addition to describing the problem, please state your name and address, date of birth, account number and contact details (e-mail or telephone). We'll usually confirm receipt of your complaint within 1 working day.

write to us

csas@csas.cz

Write to us

Helpline

Internet banking

Find your nearest branch

How we resolve the most common cases?

Complaints of services, charges and interest rates

We'll be happy to take a look at your situation and check that we haven't made a mistake. Contact us ideally on telephone number 800 207 207 or e-mail csas@csas.cz.

Credit complaints

Contact the manager of any branch of Česká spořitelna, who'll try to find a solution.

Not satisfied with the result of your complaint?

Please contact the Česká spořitelna ombudsman. Describe the situation and your previous communication with the bank. In the ombudsman's team we only address cases that have come through the above-stated procedure of complaint.

Mon - Fri: 8:30 - 17:00

Call us by a form

In writing

Tým ombudsmana FSČS
Olbrachtova 1629/62
140 00 Praha

Visit us personally

In person

Personal visits are possible only with prior arrangement

Who'll assist you?

We take care to ensure a fair approach, and abide by the Česká spořitelna code of ethics. We assess your initiative independently and find an acceptable standpoint. At the same time we help remove the cause of the complaint and improve our services.

Renata Doudová

Renata
Doudová

Klára Holišová

Klára
Holišová

Iva Lorencová

Iva
Lorencová

Vlasta Blatná Malcová

Vlasta
Blatná Malcová

Zuzana Macurová

Zuzana
Macurová

Květa Sedláčková

Květa
Sedláčková

Petra Chlebíková

Petra
Chlebíková

Zuzana Pischová

Zuzana 
Pischová

Customer Care team

Hana Petrušová

Hana
Petrušová

Customer Care team

Where to now

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Česká spořitelna
Bankovnictví budoucnosti.
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