In addition to describing the problem, please state your name and address, date of birth, account number and contact details (e-mail or telephone). We'll usually confirm receipt of your complaint within 1 working day.
Please contact the Česká spořitelna ombudsman. Describe the situation and your previous communication with the bank. In the ombudsman's team we only address cases that have come through the above-stated procedure of complaint.
Tým ombudsmana FSČS
140 00 Praha
Personal visits are possible only with prior arrangement
Who'll assist you?
We take care to ensure a fair approach, and abide by the Česká spořitelna code of ethics. We assess your initiative independently and find an acceptable standpoint. At the same time we help remove the cause of the complaint and improve our services.