You too can receive a scam SMS or email. How to recognise a scam and not lose your money? Find out more

What should I do if my card is lost or stolen?

Block your debit card immediately:

a) If you have this service arranged, log in to internet banking and block your card.

b) By telephone

  • Call 800 207 207 (the ČS information line) if in the Czech Republic
  • If you are abroad call +420 956 777 901 or one these numbers:
    Telefónica O2: +420 726 111 144
    T-Mobile: +420 605 661 144
    Vodafone: +420 776 991 144

The above lines are available 24/7. When you ask us to block your card you will receive a ’blocking code‘ as evidence that you have reported the loss/theft of your card.

c) At any Česká spořitelna branch