How can I set up or change my security phone number?

You can set up or change your security phone number at any our branch. You can simply arrange the meeting with a banker online only and thus cut the waiting time at a branch. Phone number must have at least nine digits, not including the area code; phone number with less digits cannot be accepted.

If you are currently abroad and cannot visit a branch, please proceed according to the following instructions:

• Download the form Request for setting up security phone number.
• Fill in the form legibly and print it out.
• Make sure the signature is certified.

Send it to the following address:

Česká spořitelna, a.s.
Útvar Správa účtů a klientské dokumentace
(Administration of Account and Client Documentation)
Dobřenice 205
503 25 Dobřenice

Certification of signatures abroad

Authenticity of a signature can be certified by a consular official at the Embassy or Consular Office of the Czech Republic abroad. Addresses of these offices are available on the website of the Ministry of Foreign Affairs of the Czech Republic. If for some reason you do not use this option, your signature can be certified also by the relevant authority of the state where the process takes place. However, the below-stated procedure must be followed:

• First, you have to find out whether the state, in which you want to perform this act, concluded the Treaty on Legal Assistance with the Czech Republic. List of these states is available on the website of the Ministry of Justice of the Czech Republic – the link is provided here. If yes, certification of the signature has the same authority of evidence as if the verification was carried out by a public official in the Czech Republic; and usually no additional verification is required. However, this does not apply to Switzerland, Cyprus or Moldova.
• If you find out that the state involved did not conclude the Treaty on Legal Assistance with the Czech Republic, you shall find out whether such state signed the Hague Convention Abolishing the Requirement of Legalisation for Foreign Public Documents of 1961. The list of such states is available on the website of the Ministry of Justice of the Czech Republic. If the state is the signatory of the Hague Convention, the signature authenticity still has to be verified by the local legalisation authority through the so-called apostille clause. Relevant authority of the state in which the signature was certified will attach the apostille clause to the document bearing the signature which was certified. The clause can be part of the document as such, or it can be laid down in the annex which is permanently bonded to the document. The apostille clause must be drawn up in the official language of the state which issued the clause, however the name of the clause – APOSTILLE – is always in French language (Specimen of the apostille clause).
• If the signature is certified in a state which is not the signatory of the Hague Convention and the Treaty on Legal Assistance is not concluded between such state and the Czech Republic, you have to request higher level of verification, the so-called super-legalisation. The super-legalisation means that verification of the signature necessitates several additional certifications – first, one certification which, however, has to be performed by several authorities in the state where the signature was verified (such as the local Ministry of Justice and Ministry of foreign Affairs), and the last verification will be carried out by the Czech Embassy in the country involved. The higher certification confirm the authenticity of the signature, authority of a given person to verify the signature and, if necessary, the authenticity of the seal or stamp on the document