How do you know that Česká spořitelna is calling you? George will tell you
You must certainly get an occasional call on your mobile phone from an unknown number. Perhaps you do not take such a call for fear that it could be a scammer. But what if it is us, your bank calling you? From now on, you will always know that we are calling you thanks to notifications from George.
Whenever anyone calls you from Česká spořitelna, a push notification will appear on your mobile phone screen, or in its notification centre, or if you want – a notification with information that it is us. You can be certain that the number you see on the display is ours.
So that you can receive a notification from George, you need:
- George in your mobile,
- permission for push notifications, at least those from George,
- to be on wi-fi or on data. Simply speaking be online.
You must certainly know about scams where the main role is played by a fake banker. The scammer calls someone and pretends to be an employee of his bank. He tells the callee that his account has been hacked and that the callee needs to take action immediately to protect his money. He tries to convince his potential victim to send the money to an allegedly secure account which he offers the callee. If a panic-stricken person agrees to do so, he will lose his money. But it does not take much - to promptly detect that the thief is just pretending to be a bank employee. A push notification from George can do this. More precisely – it can do this as you will not receive the notification.
If someone introduces himself as a Česká spořitelna banker, but you have not noticed any notification, be vigilant. Fortunately, in such a case you can verify the identity of the caller in a different way. Just ask him to verify his identity via George. If it really is one of us:
- he will send you a one-time four digit number code to the George app.
- you will look into the app and ask the caller to read out the code to you.
- if he does this and the code is a match, you will be speaking with a Česká spořitelna employee.
If the caller objects that the verification is not working in George, or does not know how to send it to you, do not continue with the call and hang up. Most likely it will be a scammer. But to make sure that you have not hung up on our banker, you can call him back via George, or call line 277 207 207. If the call is from us, our colleagues will let you know immediately.
Call us even if you are targeted by a scam call, which you detect in time yourself. Let us know if the caller claims to be from the Czech National Bank, Czech Banking Association or from the Police of the Czech Republic, or any other institution and wants to save your account. Such information is important to us. It helps us in the fight against rogues.
See what a notification from George can look like when Česká spořitelna is calling you. The form of the notification may differ depending on the operating system and the type of phone you have.