What is Vishing?
Vishing is a portmanteau of Voice phishing. It is a type of phone fraud where the perpetrator calls the victim (or target), introduces themselves as the employee of a bank (or some other company) and tells the target that their account has been compromised and that only they as the employee can protect their money. To do so, they tell the target that the only thing they need is to know the security information pertaining to their internet banking (ID and password, date of birth) or their bank card (number, validity, name on the card, the three-digit CVV/CVC code from the back of the card, and the PIN). Then they convinces the target to provide the security code sent to their phone by text message or to confirm the transaction in the George Key app. With this information, the perpetrator can make withdrawals from the target’s accounts.
What you should be wary of?
- Check the number the person is calling you from by searching for it online. You can usually find reviews about the number.
- Never give anyone sensitive or confidential/secure information over the phone, such as your internet banking security details (ID and password, date of birth) or your card details (number, validity, PIN, name on the card and the three-digit CVV/CVC code on the back of the card). By following this advice, you are protecting yourself and especially your money.
- Never give anyone an SMS security code you have been sent or authorise any transaction in the George Key app you have not performed yourself.
Follow these steps if you have become a victim of vishing:
1. Call our toll-free number 800 207 207 and provide us with the following information:
- The number that called you
- The date and time you were called
- Your mobile service provider
- The information the perpetrator wanted to know
- The information you gave the perpetrator
- The unauthorised transactions that followed
2.Report the incident to the Czech Police.