Vishing

Scammer on the phone

Be careful when sharing information over the phone.

Someone calling you? Claiming your money is at risk and you need to transfer it quickly or withdraw it in cash? Stop. It could be anyone.

How to spot a phone scam – also known as vishing:

• If someone from Česká spořitelna calls you, you should see a notification on your mobile saying “Česká spořitelna is calling you”. That’s how you know it’s us, not a scammer. Didn’t see it? Verify the caller through George. If it’s really us, we’ll gladly confirm.
• If they claim to be from the bank or the police and push you to transfer money to a “safe account” or withdraw cash and hand it over to a stranger in a car park – that’s nonsense!
• A common excuse for urgent action and “saving your money” may be that they want to take out a loan using your ID details.
• If someone asks you over the phone to dictate or share your account login, passwords or full card numbers – they’re a scammer!
• If you feel pressure or urgency during the call, stay calm, hang up and verify the information with your bank.

How to protect yourself:

1. Always check who you’re talking to.
2. Call us via George, on 277 207 207, or visit a branch in person. Never call back the number that called you.
3. Never share your login details, passwords or full card numbers with anyone.
4. Don’t install unknown programs or apps.
5. Be careful what you confirm and to whom.

Scammers often combine tricks. Vishing can start with phishing.