1
Choose a secure PIN
A PIN is always four digits long. Therefore, choose a PIN that is easy to remember but difficult for others to guess.
Never disclose your PIN to anyone and make sure to change it regularly.
2
A card is non-transferrable
A card is issued to only one specific user and must not be used by anyone else.
3
Once you are done using your card, remove it from the reader
4
Your computer’s operating system
Always use the most up-to-date version of your computer’s operating system and make sure that it is supported by the manufacturer and the bank.
5
Software and antivirus programs
Install only legal software on your computer and update it regularly. Do not open unknown links to suspicious foreign sites. Only visit trusted and known sites. Do not download anything from unknown sites.
6
Be wary of suspicious emails
Use the spam filter in your email account. Add other protection tools (antispyware, anti-adware, etc.). Do not open emails with suspicious links or attachments.
7
Do not connect unknown media
Do not connect unknown media (USB flash drives, CDs, DVDs etc.) to your computer.
8
If something does not feel right, contact us
If you suspect that the security of your internet banking has been compromised, contact us immediately. You can call Česká spořitelna’s toll-free number 800 207 207 (+420 956 777 956 if you are calling from abroad), or send an email to csas@csas.cz.
If you have received a suspicious email that tries to pass itself off as being from Česká spořitelna, please forward it to phishing@csas.cz.