Family fraud is generally the (often unintentional) use of your card by a family member without permission. The following are some examples of this:
- You have added your card to your device (phone, PC, tablet, etc.), but you haven’t added password protection to the apps on the device. Your child then gets hold of your device and downloads paid games, music, and films (via Google, iTunes, etc.).
- Your card has not yet been added to any apps on your device and you lend it to your child. Your child then adds the card to some apps. As soon as the card is added, your child can make purchases using those apps up to the set daily limit.
- You have stored the password to an app on your device. Your child can then use such app to make purchases up to the set daily limit.
How can you protect yourself?
- Always secure the use of an app with a password and be careful when adding cards to devices. That way you will prevent unauthorised purchases. Cards are non-transferable. Do not save passwords in apps or on devices. Check your transactions regularly. If you discover any discrepancies, call us on 800 207 207.