This is generally the unintentional misuse of a card by a family member. This can include the following:
- You have your card registered on your device (mobile, PC, tablet, etc.) but you have not restricted access to apps with a password. You then, for example, allow your children to use the device and they download paid games, music and films (via Google Play, iTunes, PayPal etc).
- You card has not yet been registered and you lend it to your child, for example. Your child then registers it within certain apps on the device. As soon as the card is registered on the app, it is possible to make purchases in that app up to the daily limit.
How can you protect yourself?
- Secure the use of an app with a password and be careful when registering your card on various devices, otherwise you face the risk of your details being used to make unauthorised purchases. The card is not transferrable. Do not save your password on your devices.
- Regularly check your transactions. If you discover any discrepancies, contact us on 800 207 207.