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14.03.2008

Warning against a New Version of Fraudulent E-mail

Dear Clients,

We would like to draw your attention to a new version of fraudulent e-mail (referred to as “phishing”). Its author is again trying to obtain clients confidential data such as personal banking details or the PIN code for their payment card.  This time the fraudulent e-mail also contains a threat warning that if clients do not enter the required information their data will appear on the internet.

The author of the fraudulent e-mail misused the fact that some of the clients' confidential data from 2004 appeared on the internet at the beginning of the last week.  The data did not in any case leak from Ceska Sporitelna, moreover Ceska Sporitelna does not keep data in the published format. These data are purchased on the black market or, in more sophisticated cases,  are obtained fraudulently from clients'  internet communication. We contacted all the concerned clients and blocked their internet banking access.

Ceska Sporitelna has never sent out a similar message. We never ask for our clients' security data via e-mail and do not ask them to enter these data. Data such as client number and password for the internet banking or PIN code for the payment card are personal data of each client that should not be given to anyone else. The fact of asking for such data clearly refers to a fraud.

We insist that clients do not react to the e-mail and do not enter any of the required information. Should you have reacted to the e-mail, we recommend that you immediately contact the Client Interactive Center at tel. 800 207 207 (00420 582 405 405 from abroad) in order to block the service and to have new access codes generated. 

We also ask those clients who received, or may receive, a fraudulent e-mail in the future, to send it to the address phishing@csas.cz. Thank you for helping us protect the internet banking security.





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