Ceska Sporitelna Preventively Informs Clients of Fraudulent E-mails
Fraudulent e-mails (known as “phishing“) have been sent out to some
clients recently; the e-mails make impression as if they were sent from the
official address of Ceska Sporitelna. The messages contain a link to a
fake web site of Ceska Sporitelna internet banking SERVIS 24 or to fake web
pages of internet merchants. Clients are then prompted to give their
identification banking details. The aim of a fraudulent e-mail is to get the
client number and password (identification and authentication data) for SERVIS
24 Internetbanking and to misuse the data. Some of the fraudulent e-mails
are written in poor Czech, in English or partially in Cyrillic alphabet. The
last version, which can appear authentic, informs clients of an alleged
rejection of a payment transaction; it is written both in Czech and in
Ceska Sporitelna has never sent out a similar message and never asks its
clients' security data via e-mail.
Ceska Sporitelna, as a precautionary measure, insists that clients do not
react to such e-mails and do not log on to SERVIS 24 Internetbanking through
the link in the body of the e-mail. Ceska Sporitelna protects its internet
banking by a series of security data and it is not possible to fraudulently
transfer funds through the service on the basis of only two access codes.
However, in the event that clients have reacted to the e-mail, Ceska Sporitelna
recommends to immediately contact the Client Interactive Center at tel.
800 207 207 (00420 582 405 405from abroad) in order to
block the service and to have new access codes generated.
Ceska Sporitelna also asks those clients who received, or may receive a
fraudulent e-mail in the future, to send it to the address email@example.com. Thank you to help
us protect the internet banking security.
Ceska Sporitelna Internetbanking is protected by a system of security items,
which are independent but complement one another. Ceska Sporitelna has
successfully deterred all the attempts to attack its internet banking
Clients are highly recommended not to react even if a similar fraudulent
e-mail is delivered from a company other than Ceska Sporitelna - for instance
from a card association or an internet merchant.