800 207 207

Přihlášení do iBODU

Přihlášení do SERVIS 24

Přihlášení do BUSINESS 24

Archiv aktualit


Internet Banking Sells – 64% More Loans Were Sold Via Ceska Sporitelna’s Internet Banking Last Year than in 2012

  • SERVIS 24 Internet Banking is a major sales channel.  Last year alone, Ceska sporitelna’s clients arranged more than 62,000 products via SERVIS 24, including loans worth CZK 1.1 bn, which represents growth of 64%
  • In 2013, clients arranged a total 320,000 products via CS direct banking, i.e., without visiting a branch
  • Internet banking is not only selling products, but also offering improved services – the transaction processing period has been extended from 8:00 p.m. to 11:00 p.m., and it now offers a virtual banker and enables the unblocking of access, directly in IB
  • SERVIS 24 has over 1.57 million clients, who made more than 65 million payments via this channel, in a volume of CZK 510 billion
  • 44% of Czechs use Internet banking services in managing their finances; Slovaks and Austrians trail at 32% (Erste Group 2013 Savings Barometer)

Internet banking is a major sales channel.  Last year alone, Ceska sporitelna’s clients arranged more than 62,000 products via SERVIS 24; via direct banking, i.e., without visiting a branch, they arranged 320,000 products.  Their greatest interest was in overdraft facilities.  Loan, overdraft, and credit card limits can be increased directly in SERVIS 24 Internet banking.  The bank also noted a significant increase in the provision of consumer loans.  In 2013, it provided loans in an overall volume of CZK 1.1 bn via SERVIS 24, which is a 64% increase.

“The number of client visits to Internet banking increased to 10 million per month, which makes it by far the most frequently used means of communication with the bank.  Two trends are appearing in sales.  Firstly, the number of clients who address everything on-line, without visiting a branch, is increasing.  On the other hand, we are also seeing an increase in the number of clients who request a product on the web or through Internet banking, and then once it is approved, they go to a branch, where they make arrangements with respect to the set-up of the product and sign the agreement,” added David Lorenc, Director of the Ceska sporitelna Direct Banking Section.

Ceska sporitelna’s Internet banking has noted success not only in the sale of products and services, but in offering clients continuous improvements.  SERVIS 24 Internet banking underwent significant development last year.  For example, the bank deployed a process for automatically displaying products, thereby all at once assigning to clients nearly a million of their products directly in the SERVIS 24 Internet banking.  In January 2014, it also extended the business hours for processing transactions from 8 p.m. to 11 p.m., which means that until eleven o’clock at night, clients can enter transactions that will be processed on the same day.  It also offers its new virtual banker service and the option to unblock access directly in IB.  SERVIS 24 currently has over 1.57 million clients, who made more than 65 million payments through it last year in a volume of CZK 510 billion.

The Savings Barometer study that Erste Group commissioned in September 2013 shows that nearly every other bank client in the Czech Republic uses Internet banking services at least once a week.  With 44% of Czechs using IB services in managing their finances, they are the leaders in the Central and East European region, followed by the Slovaks and Austrians (32%).

For further information please contact the Press Centre of the Ceska Sporitelna Financial Group (CSFG):

Helena Matuszná
CS Press Officer
E-mail: tiskove_centrum@csas.cz
Tereza Fořtová
CS Press Centre


Press release – PDF version [new window]

Pobočky a bankomaty



Objednání na pobočku

Pobočky se směnárnou


Infolinka: 800 207 207


Facebook České spořitelny Twitter YouTube

Kurzovní lístky

Aktuální k: 9.12.2016
Kurz měny: deviza - střed
EUR 27,040 + 0,04%
USD 25,424 + 1,06%

© Česká spořitelna, a. s. Všechna práva vyhrazena. Materiály určené pro veřejnost.
Podmínky používání | Ochrana osobních údajů | Webmaster