Send diagnostic information to helpdesk


Will send results of diagnostic tests to the support personnel. Support personnel will use the sent data in order to detect and resolve cardholder´s problems.

Support personnel shall obtain complete card data. If the data from the card have not been read yet, the Card Manager will ask the cardholder to load complete data.

Before sending diagnostic data the cardholder needs to contact the support personnel. During communication the cardholder will obtain the name of the phone banker that has to be filled in to the form.

Cardholder must fill in the following details into the form:

Diagnostic data will be sent after clicking on the Send diagnostics button.
Please, note: data cannot be sent unless the Card number and Operator name fields are filled in.

After clicking on the Send diagnostics button the Card Manager will compress the diagnostic information into the ZIP archive and will try to send them to the support personnel. Result of the operation will be then displayed to the cardholder.

The diagnostic does not need to be displayed on the screen before sending. Diagnostic information can be also saved in the text file.